Skip to content
Need help? Call us at 888-444-1126
    Help Center
    Top Questions
    How much does it cost to have my order delivered?

    All orders have a flat rate delivery fee of $20.

    How can I contact Plants Express?

    If you have a plant question or need help in general, please click the chat icon found at the bottom right of this page for an expedited response.
    If you would like to give us a call, please dial 888-444-1126.
    Or, feel free to email us at sales@plantsexpress.com.

    Does Plants Express have a guarantee?

    We offer a 100% Money Back Guarantee on everything we sell. If you are not satisfied with any of your plants or trees, you may reject them at the time of delivery. Simply tell the driver to reload them on the vehicle, and you can choose to have new plants redelivered or receive a refund for 100% of your purchase. If you are not home at the time of delivery, we require that you inspect your plants within 24 hours and notify us if you're unhappy with the quality. 

    Do you recommend staking a tree after it arrives?

    For the first year of a tree’s life, we typically recommend staking. That way, the roots can establish and grow stronger in a new environment.

    What is my hardiness zone?

     

    At the top of this page, you will see a box labeled “Growing Zone”. Simply insert the zip code for your delivery address and this will show your Growing Zone.

     

    We also offer a hardiness zone map for the entire state of California.

    Please click here to take a look at our hardiness zone map.

    Why are the leaves on my tree or shrub turning yellow?

    Yellow leaves can be a sign of too much water usage. Check the drainage and make sure you do not water too much. Rain can also be a factor.

    Do you have additional resources for plant care and landscaping?

    All of your plants have plant care details listed along with other pertinent info. In addition, our Tree Blog provides additional resources for you to read and assist with all of your home landscaping needs.

    How do I know if my plants are toxic for my pet(s)?

    The ASPCA website is a great resource for this type of information. Once on their site, you can search for your plant using the botanical name, which will then display any necessary risks.

    More Questions?
    Top Questions
    How long will it take to receive my order?

    Orders are typically delivered within 4-6 business days of placement. There are times when orders can take longer, in which case we will notify you of the expected delivery day.

    What if I need an item that is not listed on the Plants Express website?

    We are currently in the process of putting our entire plant catalog on our website. In the meantime, please do not hesitate to reach out if you are not finding what you need. We will also do our best to complete special orders for items that are not part of our catalog. Please call us at 888-444-1126 or send us an email at sales@plantsexpress.com.

    More Questions?
    Top Questions
    What geographies does Plants Express currently service?

    Plants Express currently delivers within the state of California. There are certain areas that remain outside of our delivery capabilities. If you have any questions regarding delivery to your location, please contact customer service.

    Can I cancel or update my Plants Express order after it is placed?

    We understand there may be circumstances where you need to cancel or edit your order. Immediately after checkout, all orders move expeditiously in our systems. We begin to locate, pick, and pack your order within an hour of order placement. As such, any item changes, order adjustments or cancellations must be done within 24 hours of the order being placed. After 24 hours, a 40% restocking fee (based on order value) will be applied on all order cancellations. Once your order is out for delivery, no changes can be made and the order cannot be canceled. 

    More Questions?
    Top Questions
    How do I order a gift card?

    WIth sustainability always being at the forefront of our company initiatives, we offer virtual gift cards on our site. Please click gift cards.

    How do I check my gift card balance?

    You can check your gift card balance here.

    More Questions?
    Top Questions
    I get an error while trying to login, how do I get help?

    Please check you’re using the same email address you used to sign up. If you are using the same email address and still get an error, it might be your password.

    Have you forgotten your password? If so, follow this link to reset your password.
    If either solution didn’t work, please contact our support team.

    More Questions?

    FAQ