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    Top Questions
    Does Plants Express have a guarantee?

    We want your garden to look and feel perfect which is why we guarantee that every tree and plant leaving our nursery is of the highest quality and ready to thrive. If you feel there is an issue with your delivery, please notify us within 24 hours. We can be contacted via phone, email and chat. Plants and trees are perishable items. As such, they cannot be returned without authorization from our customer service team. Any item that has been removed from its original container or planted will not be eligible for a return. Please note that missing leaves or minor naturally occurring changes to plants are not considered damaged. 

    How can I contact Plants Express?

    If you have a plant question or need help in general, please click the chat icon found at the bottom right of this page for an expedited response.
    If you would like to give us a call, please dial 888-444-1126.
    Or, feel free to email us at sales@plantsexpress.com.

    How much does it cost to have my order delivered?

    All orders over $399 are delivered for FREE. Orders under $399 have a flat rate delivery fee of $40.

    Do you recommend staking a tree after it arrives?

    For the first year of a tree’s life, we typically recommend staking. That way, the roots can establish and grow stronger in a new environment.

    What is my hardiness zone?

     

    At the top of this page, you will see a box labeled “Growing Zone”. Simply insert the zip code for your delivery address and this will show your Growing Zone.

     

    We also offer a hardiness zone map for the entire state of California.

    Please click here to take a look at our hardiness zone map.

    Why are the leaves on my tree or shrub turning yellow?

    Yellow leaves can be a sign of too much water usage. Check the drainage and make sure you do not water too much. Rain can also be a factor.

    Can I return a gift card?

    Plants Express digital gift cards are final sale and cannot be returned, canceled or exchanged. 

    *Please note all promotions and discounts do not apply to gift card purchases.

    Do you have additional resources for plant care and landscaping?

    All of your plants have plant care details listed along with other pertinent info. In addition, our Tree Blog provides additional resources for you to read and assist with all of your home landscaping needs.

    How do I know if my plants are toxic for my pet(s)?

    The ASPCA website is a great resource for this type of information. Once on their site, you can search for your plant using the botanical name, which will then display any necessary risks.

    Are there special considerations for 24" box trees?

    Trees sold in 24” boxes or 25 gallon containers are oversized (250+ lbs) and require a larger truck with a lift gate. Upon arrival, our delivery drivers will unload box trees within close proximity of the truck and in the safest location possible (either to your driveway or curbside). However, they are not responsible for moving trees beyond that point. Please be prepared with the proper equipment and resources to relocate box trees to their final destination on your property. Most orders deliver within 5-7 business days, however box trees may take up to 7-10 days depending on scheduling and availability.

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    How long will it take to receive my order?

    Orders are typically delivered within 5-7 business days of placement. There are times when orders can take longer, in which case we will notify you of the expected delivery day.

    What if I need an item that is not listed on the Plants Express website?

    We are currently in the process of putting our entire plant catalog on our website. In the meantime, please do not hesitate to reach out if you are not finding what you need. We will also do our best to complete special orders for items that are not part of our catalog. Please call us at 888-444-1126 or send us an email at sales@plantsexpress.com.

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    What geographies does Plants Express currently service?

    Plants Express currently delivers within the state of California. There are certain areas that remain outside of our delivery capabilities. If you have any questions regarding delivery to your location, please contact customer service.

    Can I cancel or update my Plants Express order after it is placed?

    We understand there may be circumstances where you need to cancel or edit your order. Immediately after checkout, all orders move expeditiously in our systems. We begin to locate, pick, and pack your order within an hour of order placement. As such, any item changes, order adjustments or cancellations must be done within 24 hours of the order being placed. After 24 hours, a 40% restocking fee (based on order value) will be applied on all order cancellations. Once your order is out for delivery, no changes can be made and the order cannot be canceled. 

    I just placed an order a few weeks ago and want to get more of the same plants/trees. If I place an order today, can you match the size/quality?

    Yes, if your last order was placed within a few weeks, there's a good chance we can source plants/trees that are similar in size and quality to your recent purchase. If you're interested in reordering comparable plants/trees, please make a note on your new order indicating that you would like the size/quality to be matched with your previous one. If there's a specific detail or characteristic you're looking to match, please mention it in your notes. From there, our plant experts will review your order history and do their best to source the highest quality plants/trees that fit your description, then follow up with you with details and options.

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    How do I order a gift card?

    WIth sustainability always being at the forefront of our company initiatives, we offer virtual gift cards on our site. Please click gift cards.

    How do I check my gift card balance?

    You can check your gift card balance here.

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    I get an error while trying to login, how do I get help?

    Please check you’re using the same email address you used to sign up. If you are using the same email address and still get an error, it might be your password.

    Have you forgotten your password? If so, follow this link to reset your password.
    If either solution didn’t work, please contact our support team.

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