Terms and Conditions

Once you place an order, you agree to and acknowledge the following terms:

Plant Health and Performance:

Plants Express strives to deliver healthy plants, but cannot guarantee their performance after delivery. Any concerns about a plant’s condition must be reported within 24 hours of receipt, with photos. It is the customer’s responsibility to ensure proper care and growing conditions. After you accept your plants, we are not responsible for external factors such as pests, plants sited outside their recommended growing zones, neglect, poor soil and other conditions that can affect a plant’s ability to flourish.

Many plants naturally enter dormancy from fall to spring. Dormant trees may shed leaves or exhibit discoloration, but this is a normal and healthy part of the growth cycle. A plant being dormant does not indicate a problem in health or quality.

How Your Order Arrives:

We fulfill orders two ways. The method is determined at checkout by your address and the contents of your order.

Packaged shipping. Plants are packed in our custom packaging and shipped by FedEx. Available throughout the United States, including California. Shipping starts at $29.95 and is calculated at checkout. There is no minimum order.

Truck delivery. We deliver on our own fleet of trucks and vans within our California delivery areas. A flat $69.95 in standard delivery zip codes, or $99.95 in extended delivery zip codes, on orders of $299 or more.

Certain items cannot be shipped in a box and are available by truck delivery only: all 15 gallon and 25 gallon plants, all flats, soil, and a small number of 5 gallon varieties. These items can be purchased only for delivery to an eligible California address on a qualifying order. If your cart contains a delivery-only item that cannot be fulfilled to your address, you will be told before payment, not after.

Where both methods are available to you, we apply whichever costs you less.

Order Timing:

Orders are prepared and inspected before they leave our nursery. Truck deliveries are not typically scheduled on weekends or national holidays, and holidays may extend delivery dates. FedEx transit times vary by destination and are outside our control once an order leaves our nursery.

Condition of Sale:

After you submit your order and the checkout process is completed, your order is taken from inventory and your payment method is charged immediately.

Cancellations:

You may cancel your order up to 24 hours after your order is placed. Please email sales@plantsexpress.com with your order number in the subject line. Cancellations after 24 hours are subject to a 20% restocking fee. Once an order is out for delivery or has shipped, it can no longer be canceled.

Refunds & Replacements:

We offer a 100% money back guarantee if plants arrive dead, unhealthy, or of poor quality. Please notify us within 24 hours of delivery and include photos. Refunds or store credits are considered on a case-by-case basis. Photos and a description of any issues are required for consideration. Please email all claims to sales@plantsexpress.com.

Damaged in Transit:

Although infrequent, plants can be damaged in transit by either method. If that does happen, please contact us within 24 hours of delivery. Please provide your order number and photos of the plants to sales@plantsexpress.com. We’ll review the images and arrange a replacement or refund when appropriate.

What if I was delivered the wrong plant or tree?

On the rare occasion that we deliver the wrong item, we will manage the replacement at our expense. Just contact our customer experience team and send images of the incorrect item(s).

Delivery Access and Signature:

For standard truck deliveries, a signature is not required. Unless other arrangements are made with our customer service team, our driver will leave your order at the delivery address whether or not someone is present. The day prior to delivery you’ll receive a text message, allowing you to track the order in real time.

Someone must be present for deliveries of 24” box trees and 25 gallon containers. Signing for a delivery confirms that it was received. It does not waive your rights under our guarantee — if there is an issue with your plants, notify us within 24 hours of delivery with photos and we will make it right.

Box Trees and Oversized Items:

Trees sold in 24” boxes or 25 gallon containers are oversized, weighing over 150 lbs, and require a larger truck with a lift gate. Upon arrival, our delivery drivers will unload these trees as close to the truck as can safely be done, in practice your driveway. Drivers are not able to move trees beyond that point, carry them through a property, or place them in a planting hole. Please be prepared with the proper equipment and resources to relocate box trees to their final destination on your property.

For 24” box or 25 gallon deliveries, it is required for someone to be on location at the time of delivery.

Dormant Trees:

Leaf bearing plants and trees move into dormancy from fall to early spring. You may see fewer leaves, potential discoloration or no leaves at all. Don’t worry, this is completely normal. Planting during this time promotes healthy root growth and will help your plants thrive. Learn more about dormancy in plants and trees.

Deciduous and Pruned Trees:

Deciduous trees, especially younger ones, may have minimal or no branching. We prune young trees to promote future growth. While your tree might appear small or thin upon arrival, it will grow and fill out over the next season or two.

Growth Rates:

The growth rates listed on our site reflect optimal conditions and can vary. Each tree grows differently depending on its environment. We cannot guarantee the speed at which your plant will grow, fruit, or flower, as every plant and its surroundings are unique.

Pot Sizes:

The pot sizes listed on our site refer to standard trade gallons, which may differ from conventional measurements. In order to provide the best quality, some plants are pruned or repotted before delivery.

New Customer Welcome Offer:

Offer valid for new email subscribers and their first purchase with Plants Express. Applicable on all first orders (excluding taxes and gift cards). Offer can be used on PlantsExpress.com. Limit one offer per customer for the life of this promotion. Codes are single use on a single order only, cannot be applied to previous orders or be combined with any other offer or discount codes. Void where prohibited.

Gift Cards:

E-Gift Cards are delivered by email and contain instructions to redeem at checkout. Please note E-Gift Card purchases are Final Sale. Promotions and discounts don’t apply to a gift card purchase.