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Money Back Guarantee

Our commitment to our customers is to deliver healthy, high quality plants. Occasionally we will fall short of this standard, usually due to damage while in transit. 

For your protection, we will refund your money in full, or provide  a replacement at our expense. Whichever you prefer!

We will honor this if plants arrive dead, unhealthy, or poor quality. In this instance, please notify us within 24 hours and include photos. If plants are not cared for properly after arrival, this is the customer’s responsibility. 

We include care instructions with all orders, but are not responsible for issues caused by lack of watering, improper planting, selection of items not appropriate for your Growing Zone, or other problems that develop subsequent to our delivery.

Dormancy

Many plants and trees naturally enter a period of dormancy during the fall and winter months. During dormancy, trees may lose their leaves, experience discoloration, or appear less active. These are normal and healthy parts of the plant’s natural growth cycle. Dormancy does not indicate that a plant is unhealthy or poor quality. Plants will naturally resume active growth when seasonal conditions become favorable. 

Got questions? We'd love to help: 888-444-1126 or sales@plantsexpress.com

For larger orders in California, when delivered via our fleet of trucks, we have a delivery charge of $69.95 flat ($99.95 Extended Delivery Areas), with a minimum order of $299. For packaged shipping in California and Nationwide, our rates start at $29.95 with no order minimum.

What’s the difference?
For very large landscape plants, truck delivery is the best way to ensure top quality. Our largest trees and hedges are therefore available only to California customers within our delivery areas. We will deliver everything you need for your landscape for a flat $69.95 in most of California with a minimum order of $299

Packaged shipping is the most cost effective way to ship small and medium sized orders, starting at $29.95. This option is available everywhere in the nation, including California. 25 years of handling plants stands behind our state-of-the-art packaging designs. Your plant arrives standing tall, roots protected, soil where it belongs. The exact shipping cost is calculated at checkout, based on your location and order size.