We offer a 100% Money Back Guarantee on everything we sell. If you are not satisfied with any of your plants or trees, at the time of delivery, you can choose to have them replaced. If you prefer, we will pick up the plants and provide you with a full refund (including any delivery charges). We require that you inspect your plants within 24 hours of receipt, and notify us immediately if something is unsatisfactory.

After the initial 24 hour period post-delivery, all items eligible for return will have a 40% restocking fee applied to the initial order. Our team of plant experts will make that determination on a case-by-case basis. If approved, you will receive a store credit equal to the value of your order less the 40% restocking fee. You can contact us via phone or email if you have any concerns. For any return to be considered, it must be in its original container without ever having been removed.  If you have any questions, please contact our customer service team who are glad to assist.

Please note plants within the dormancy period are not qualified for returns after the initial 24 hour reporting period. Deciduous plants are best suited to be planted during the period of October through May. As a result, we want to make sure they have enough time to come out of dormancy. 

For the first year of a tree’s life, we typically recommend staking. That way, the roots can establish and grow stronger in a new environment.

At the top of this page, you will see a box labeled “Growing Zone”. Simply insert the zip code for your delivery address and this will show your Growing Zone.

We also offer a hardiness zone map for the entire state of California.

Please click here to take a look at our hardiness zone map.

Yellow leaves can be a sign of too much water usage. Check the drainage and make sure you do not water too much. Rain can also be a factor.

All orders have a flat rate delivery fee of $29.95.

All of your plants have plant care details listed along with other pertinent info. In addition, our Tree Blog provides additional resources for you to read and assist with all of your home landscaping needs.

The ASPCA website is a great resource for this type of information. Once on their site, you can search for your plant using the botanical name, which will then display any necessary risks.

We are currently in the process of putting our entire plant catalog on our website. In the meantime, please do not hesitate to reach out if you are not finding what you need. We will also do our best to complete special orders for items that are not part of our catalog. Please call us at 888-444-1126 or send us an email at sales@plantsexpress.com.

We understand there may be circumstances where you need to cancel or edit your order. Immediately after checkout, all orders move expeditiously in our systems. We begin to locate, pick, and pack your order within an hour of order placement. As such, any item changes, order adjustments or cancellations must be done within 24 hours of the order being placed. After 24 hours, a 40% restocking fee (based on order value) will be applied on all order cancellations. Once your order is out for delivery, no changes can be made and the order cannot be canceled. 

You can check your gift card balance here.