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Help Center
Top Questions
How can I contact Plants Express?

If you have a plant question or need help in general, please click the chat icon found at the bottom right of this page for an expedited response.
If you would like to give us a call, please dial 888-444-1126.
Or, feel free to email us at help@plantsexpress.com.

Do you recommend staking a tree after it arrives?

For the first year of a tree’s life, we typically recommend staking. That way, the roots can establish and grow stronger in a new environment.

What is my hardiness zone?

 

At the top of this page, you will see a box labeled “Growing Zone”. Simply insert the zip code for your delivery address and this will show your Growing Zone.

 

We also offer a hardiness zone map for the entire state of California.

Please click here to take a look at our hardiness zone map.

Why are the leaves on my tree or shrub turning yellow?

Yellow leaves can be a sign of too much water usage. Check the drainage and make sure you do not water too much. Rain can also be a factor.

Does Plants Express have a guarantee?

We offer our “From Our Hands to Yours Guarantee" on everything we sell. If you are not 100% satisfied with any of your plants or trees, you can choose to have them replaced at our expense. If you prefer, we will pick up the plants and provide you with a full refund (including any delivery charges). We require that you inspect your plants promptly upon receipt, and notify us immediately if something is unsatisfactory. Please note that plants removed from a container or planted are no longer eligible for a replacement or refund. If you have any questions, please contact our customer service team who are glad to assist.

Do you have additional resources for plant care and landscaping?

All of your plants have plant care details listed along with other pertinent info. In addition, our Plant Blog provides additional resources for you to read and assist with all of your home landscaping needs.

How do I know if my plants are toxic for my pet(s)?

The ASPCA website is a great resource for this type of information. Once on their site, you can search for your plant using the botanical name, which will then display any necessary risks.

What are the details regarding the one year warranty?

We are pleased to offer an optional 1 Year Plant Warranty with every purchase. As a reminder, living plants can perish for a multitude of reasons. As such, we offer a 1 year warranty which can be used as a one-time replacement in the form of a store credit. The warranty must be purchased upon order placement. We require picture verification of the dead plant(s). 

  • Warranty is based on the original date of sale, not date of activation.

  • Plants that are planted outside of our recommended growing zone will not be covered by the warranty.

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Top Questions
How long will it take to receive my order?

Orders are typically delivered within four business days of placement. There are times when orders can take longer, in which case we will notify you of the expected delivery day.

What if I need an item that is not listed on the Plants Express website?

We are currently in the process of putting our entire plant catalog on our website. In the meantime, please do not hesitate to reach out if you are not finding what you need. We will also do our best to complete special orders for items that are not part of our catalog

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What geographies does Plants Express currently service?

Plants Express currently delivers within the state of California. There are certain areas that remain outside of our delivery capabilities. If you have any questions regarding delivery to your location, please contact customer service.

Can I cancel or update my Plants Express order after it is placed?

We understand there may be circumstances where you need to cancel or edit your order. Immediately after checkout, all orders move expeditiously in our systems. We begin to locate, pick, and pack your order within an hour of order placement. As such, any item changes, order adjustments or cancellations must be done within 24 hours of the order being placed. After 24 hours, a 30% restocking fee (based on order value) will be applied on all order cancellations. Once your order is out for delivery, no changes can be made and the order cannot be canceled. 

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Do you offer financing?

We offer Affirm financing with interest rates from as low as 0% APR with approved credit. 

What is Affirm?

Affirm is a financing partner that allows Plants Express customers to choose the payment plan that’s right for them. Through Affirm, you can choose from multiple monthly repayment plans with starting rates as low as 0% APR for well qualified buyers. Offer is subject to credit check and approval. Learn More.

How do I finance using Affirm?

At time of online checkout, you can select Affirm as your payment method. Affirm financing cannot be applied to the order after it has been placed. Affirm will ask for you to create an Affirm account and provide a few personal details. Affirm will then let you know immediately if you have been approved for a loan. Learn more.

Who Do I Contact Regarding Payment Status and Financing Terms for Affirm?

Since Affirm is a Plants Express financing partner, all questions regarding payment status and financing terms will need to be addressed by Affirm directly. Please email Affirm at help@affirm.com or contact them on their website. 

How do I order a gift card?

WIth sustainability always being at the forefront of our company initiatives, we offer virtual gift cards on our site. Please click gift cards.

How do I check my gift card balance?

You can check your gift card balance here.

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I get an error while trying to login, how do I get help?

Please check you’re using the same email address you used to sign up. If you are using the same email address and still get an error, it might be your password.

Have you forgotten your password? If so, follow this link to reset your password.
If either solution didn’t work, please contact our support team.

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