Yes, please email your list to sales@plantsexpress.com. Our plant experts will help you build your cart and make the appropriate recommendations. If you prefer to do so by phone, please dial 888-444-1126.

From San Diego to Los Angeles to Pasadena to Santa Barbara, we deliver to hundreds of cities up and down Southern California. 

We deliver throughout the Bay Area and surrounding cities. In addition, we deliver to the Sacramento region on a weekly basis. If you have specific questions about your city, please contact us. 

As on online nursery, we are not open to the public. After your order is placed, we'll deliver retail quality plants right to your door using our own fleet of vans and trucks. 

We want your garden to look and feel perfect which is why we guarantee that every tree and plant leaving our nursery is of the highest quality and ready to thrive. If you feel there is an issue with your delivery, please notify us within 24 hours. We can be contacted via phone, email and chat. Plants and trees are perishable items. As such, they cannot be returned without authorization from our customer service team. Any item that has been removed from its original container or planted will not be eligible for a return. Please note that missing leaves or minor naturally occurring changes to plants are not considered damaged. 

Yes, we sell a large variety of citrus and fruit trees. Based on regulations in California, there are certain areas we are not permitted to sell citrus. For further details about your city, please contact us. 

For the first year of a tree’s life, we typically recommend staking. That way, the roots can establish and grow stronger in a new environment.

Yellow leaves can be a sign of too much water usage. Check the drainage and make sure you do not water too much. Rain can also be a factor.

Plants Express digital gift cards are final sale and cannot be returned, canceled or exchanged. 

*Please note all promotions and discounts do not apply to gift card purchases.

If you look under "Resources" located at the bottom of the page, you will see different blogs and how-to guides. If you have additional inquires, our team is happy to help. 

The ASPCA website is a great resource for this type of information. Once on their site, you can search for your plant using the botanical name, which will then display any necessary risks.

Large trees in 24” boxes and 25-gallon containers are quite heavy and oversized, weighing over 150 lbs. They are delivered in an enclosed box truck equipped with a liftgate. Upon arrival, the trees will be offloaded as close to the delivery truck as safely possible, most likely in your driveway. Beyond this point, please be prepared to move your trees to their final planting locations using a dolly and additional help. Most orders are delivered within 5-7 business days; however, box trees may take up to 7-10 days depending on scheduling and availability.

Yes, you can email us with the plant you are looking for, and we will do our best to source it for you.

We are located in Ventura County and Alameda County, but are not open to the public. 

If you have not received an update, please contact us via email or give us a call at 888-444-1126. Press #1 and an associate will be happy to help. Thank you!

We understand there may be circumstances where you need to cancel or edit your order. Immediately after checkout, all orders move expeditiously in our systems. We begin to locate, pick, and pack your order within an hour of order placement. As such, any item changes, order adjustments or cancellations must be done within 24 hours of the order being placed. After 24 hours, a 20% restocking fee (based on order value) will be applied on all order cancellations. Once your order is out for delivery, no changes can be made and the order cannot be canceled. 

Yes, if your last order was placed within a few weeks, there's a good chance we can select plants/trees that are similar in size and quality to your recent purchase. If you're interested in reordering comparable plants/trees, please make a note on your new order indicating that you would like the size/quality to be matched with your previous one. We will do our best to match, but cannot make a guatantee.

Unfortunately, our facility is not open to the public. We want to ensure everyone's safety, therefore we do not allow any pick ups. 

On our checkout page you’ll find an option to add a note. We'll make sure to include the note along with the delivery. All orders are delivered without pricing information.

Please email us with photos and we'll happy to help figure out what’s going on. Sometimes plants need a few weeks to acclimate to their new environment, but if you would like more information, please let us know. 

If a tree or plant is damaged upon delivery please contact us within 1 day of delivery. In the best case, you can let our drivers know in real time so we can make the best decision for all parties. Please note that minor imperfections or natural changes, such as missing leaves, are part of a plant’s life cycle and are not considered damage. All items must remain in their original containers and in the same condition as received.

Plants are living beings that encounter varying conditions daily. They will have variations in color, texture and size. We do our best to ensure that you are getting high quality plants, but there may be subtle differences from what is displayed online.

We do our best to make every delivery accurate. If you received the wrong item, please inform the driver. If the driver has already departed, please contact customer service within 24 hours of delivery. 

Yes, please make a note on the order or send us an email. We'll do our best to accommodate the request. 

The vast majority of orders over $399 are delivered for free. All others, with a few exceptions, have a flat rate delivery fee of $40.

• Deliveries to several cities located in Monterey County have a delivery fee of $75 for orders below $399.
  • Carmel, Marina, Monterey, Pacific Grove, Pebble Beach and Soledad.
• Bulk orders that require a full truck or multiple trucks will be treated on a case-by-case basis. Delivery fees will vary, depending on labor requirements and capacity. 
• If you are not able to place an order, based on location, please let our team know. We will confirm if that is indeed the case and let you know when we might be expanding to that area. 

Most orders arrive within 10 business days. 

• Orders begin preparation for delivery within one business day after placement.
• Over the following 2-3 days, our team initiates the inspection process.
• All plants are reviewed to ensure the highest quality will be delivered.
• During the Spring season, approximately March to July and during major holidays (Memorial Day, Labor Day, Black Friday/Cyber Monday, Christmas), delivery times may be delayed.

All orders are made with our own fleet of vans and trucks. 

We do not price match. If you have questions about a price, please contact our customer service team. 

Every sale is coordinated ahead of time to manage our logistics and staff. Feel free to reach out to our customer service team so they can check on a possible accommodation.

Our discount codes vary in timing and longevity. If you are having issues with a code and need assistance, please contact customer service. 

You can check your gift card balance here.