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    Top Questions
    How can I contact Plants Express?

    If you have a plant question or need help in general, please click the chat icon found at the bottom right of this page for an expedited response.
    If you would like to give us a call, please dial 888-444-1126.
    Or, feel free to email us at

    Does Plants Express have a guarantee?

    We offer a 100% Money Back Guarantee on everything we sell. If you are not satisfied with any of your plants or trees, at the time of delivery, you can choose to have them replaced. If you prefer, we will pick up the plants and provide you with a full refund (including any delivery charges). We require that you inspect your plants within 24 hours of receipt, and notify us immediately if something is unsatisfactory.

    After the initial 24 hour period post-delivery, all items eligible for return will have a 40% restocking fee applied to the initial order. Our team of plant experts will make that determination on a case-by-case basis. If approved, you will receive a store credit equal to the value of your order less the 40% restocking fee. You can contact us via phone or email if you have any concerns. For any return to be considered, it must be in its original container without ever having been removed.  If you have any questions, please contact our customer service team who are glad to assist.

    Please note plants within the dormancy period are not qualified for returns after the initial 24 hour reporting period. Deciduous plants are best suited to be planted during the period of October through May. As a result, we want to make sure they have enough time to come out of dormancy. 

    Do you recommend staking a tree after it arrives?

    For the first year of a tree’s life, we typically recommend staking. That way, the roots can establish and grow stronger in a new environment.

    What is my hardiness zone?


    At the top of this page, you will see a box labeled “Growing Zone”. Simply insert the zip code for your delivery address and this will show your Growing Zone.


    We also offer a hardiness zone map for the entire state of California.

    Please click here to take a look at our hardiness zone map.

    Why are the leaves on my tree or shrub turning yellow?

    Yellow leaves can be a sign of too much water usage. Check the drainage and make sure you do not water too much. Rain can also be a factor.

    How much does it cost to have my order delivered?

    All orders have a flat rate delivery fee of $29.95.

    Do you have additional resources for plant care and landscaping?

    All of your plants have plant care details listed along with other pertinent info. In addition, our Tree Blog provides additional resources for you to read and assist with all of your home landscaping needs.

    How do I know if my plants are toxic for my pet(s)?

    The ASPCA website is a great resource for this type of information. Once on their site, you can search for your plant using the botanical name, which will then display any necessary risks.

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    How long will it take to receive my order?

    Orders are typically delivered within 4-6 business days of placement. There are times when orders can take longer, in which case we will notify you of the expected delivery day.

    What if I need an item that is not listed on the Plants Express website?

    We are currently in the process of putting our entire plant catalog on our website. In the meantime, please do not hesitate to reach out if you are not finding what you need. We will also do our best to complete special orders for items that are not part of our catalog. Please call us at 888-444-1126 or send us an email at

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    What geographies does Plants Express currently service?

    Plants Express currently delivers within the state of California. There are certain areas that remain outside of our delivery capabilities. If you have any questions regarding delivery to your location, please contact customer service.

    Can I cancel or update my Plants Express order after it is placed?

    We understand there may be circumstances where you need to cancel or edit your order. Immediately after checkout, all orders move expeditiously in our systems. We begin to locate, pick, and pack your order within an hour of order placement. As such, any item changes, order adjustments or cancellations must be done within 24 hours of the order being placed. After 24 hours, a 40% restocking fee (based on order value) will be applied on all order cancellations. Once your order is out for delivery, no changes can be made and the order cannot be canceled. 

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    How do I order a gift card?

    WIth sustainability always being at the forefront of our company initiatives, we offer virtual gift cards on our site. Please click gift cards.

    How do I check my gift card balance?

    You can check your gift card balance here.

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    I get an error while trying to login, how do I get help?

    Please check you’re using the same email address you used to sign up. If you are using the same email address and still get an error, it might be your password.

    Have you forgotten your password? If so, follow this link to reset your password.
    If either solution didn’t work, please contact our support team.

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