Frequently Asked Questions

Click. Cart. Garden.

Browse our curated catalog, check your zip for delivery or shipping, and get premium plants to your door in just a few clicks.

Place Your Order

Select your sizes, save your info for checkout, and relax, we’ll take care of getting your plants to you.

Handled by Plant Pros

From local delivery to nationwide shipping, every plant arrives healthy, stable, and ready to thrive.

Ordering & Account Management
Can I add items to my order after placing it?

Please let us know promptly if you’d like to add items, and we can often accommodate changes. In some cases additional items might have to come on a separate delivery.
Can I pick up my order instead of having it delivered?

Our nurseries are not open to the public, and we normally don't offer pickup options. However, if delivery is not available in your area please call us 888-444-1126
How do I check my order status?

If you haven't received an update on your order, please contact us via email or call 888-444-1126 (Press #1) and an associate will be happy to assist you.
Why create an account with Plants Express?
  • Order tracking: Monitor the status of your plant deliveries
  • Quick checkout: Save your delivery information for faster purchases
  • Order history: Easily reorder your favorite plants
  • Create wishlists: Save plants you love for future purchases
  • Project planning: Build collections of favorite plants for large landscaping projects
  • Special offers: Get access to member-only discounts and early sale notifications

Plant care reminders: Receive customized care tips for your purchased plants
Having trouble accessing your account?

We've made managing your Plants Express account simple and secure. If you're experiencing login difficulties, here's how to quickly regain access:

Step 1: Verify your email address

  • Ensure you're using the exact email address used during registration
  • Check for typos or auto-fill errors in the email field
  • Remember that email addresses are case-sensitive in some browsers

Step 2: Reset your password if needed

  • Click the "Forgot Password" link on the login page
  • Enter your registered email address
  • Check your inbox for password reset instructions
  • Select a strong, new password you'll remember

Step 3: Still need assistance? Our dedicated customer support team is ready to help you resolve any persistent login issues through live chat, email, or phone support.

Pro tip: Once you're logged in, save your login details securely in your browser or password manager to ensure seamless access to your account for future plant shopping!

Can you help me select plants for my garden?

Absolutely! Our plant experts are ready to assist. Email your plant list to sales@plantsexpress.com or call 888-444-1126, and we'll help you build the perfect cart with appropriate recommendations.

Shipping, Delivery, Plants & Product Info
Where do you ship or deliver?

Not sure how your order will arrive? Enter your zip code to see if you qualify for local delivery or shipping.
What is the cost of shipping/delivery?

Shipping & Delivery

  • Free on orders over $99
  • $19.99 flat rate for orders under $99

Whether delivered locally or shipped nationwide, every plant is handled with care from our nursery to your door.
How soon will my order arrive?

Delivery & Shipping Timing

Most orders arrive within 3–10 business days.

Need a specific delivery date? Contact us at 888-444-1126 or sales@plantsexpress.com and we’ll coordinate it with you.
How will my plants arrive?

We deliver locally in California using our own fleet of trucks and vans for larger projects, so your plants arrive placed and ready to plant, no boxes, no extra work.

For smaller orders and nationwide customers, we use our custom plant-safe packaging system, designed to protect your plants during transit and keep them healthy and stable.

Every order is handled with care by our team to ensure your plants arrive ready to thrive.
Are there special considerations for large trees (25 gallon or 24" box)?

Yes. These trees are large, heavy, and require proper handling.

In California, they are delivered by our team using enclosed box trucks with liftgate support. We place them as close to your property as safely possible, usually in your driveway.

For final placement, we recommend having a dolly and additional help ready.
Can you help me select plants for my garden?

Yes! Email your plant list to sales@plantsexpress.com or call 888-444-1126 for recommendations.
Do you sell citrus trees?

Yes, though California regulations restrict delivery to certain areas. Contact us for availability.
Can I request plants not listed on your website?

Yes! Contact us about sourcing specific plants not found on our site.

Pricing, Returns & Support
Do you offer discounts for wholesale accounts?

Yes, please call our team to discuss.
Why isn't my coupon code working at checkout?

If you're experiencing difficulties with a coupon code, there could be several reasons:

  • Expiration: Some codes have specific time limits
  • Usage limits: Certain promotions can only be used once per customer
  • Minimum purchase: Some discounts require meeting a minimum order value.

For immediate assistance with your coupon code, please contact our customer service team with the code you're attempting to use.
My plants arrived damaged. What should I do?

If you notice damage upon delivery:

  1. Alert our delivery driver immediately when possible
  2. Contact us within 24 hours of delivery if you notice damage after the driver leaves
  3. Send clear photos of the damage to help us assess the situation

Important note: Minor imperfections such as a few missing leaves are part of a plant's natural life cycle and are not considered damage. All items must remain in their original containers and in the same condition as received for our team to properly evaluate any concerns.
I received the wrong item. What should I do?

Unlike many online plant retailers, we personally deliver on our own fleet of vans and trucks. 

This means:

  • Your plants are never handled by shipping companies, inexperienced in handling live goods. Our delivery specialists are experts in handling and transporting trees and shrubs.
  • We maintain complete quality control throughout the entire process
  • Your plants arrive with minimal stress from transportation
What is PEX guarantee?

All plants are backed by our PEX Guarantee. If your plant arrives damaged or fails to establish within 30 days, we’ll replace it.

For extra coverage, you can add our Extended Protection Plan at checkout for up to 1 year of protection.

Normal seasonal changes, improper care, and extreme weather are not covered.