Delivery Day

Expecting a delivery? Here’s what you need to know:

• You will receive a notification on the day of delivery when the team is approximately 30 minutes away.
• The majority of our orders are brought to the front door. Depending on the size of a plant or tree, curbside might be a better option. If you live in a multi-unit apartment building that restricts access to non-residents, our team will deliver to the closest point of your home. 
• If you live in a walk-up apartment, please let us know ahead of time.

Delivery Dates

At checkout, you’ll see an estimated delivery window. Most, if not all, orders are delivered within four days. If a larger item is part of the order, there might be times where deliveries take longer than one week. We  provide delivery date choices based on stock levels and anticipated delivery routes. There are times when we need to adjust an original delivery date. When such a situation occurs, our delivery team will reach out to arrange another date. 

For our larger items (which are delivered in larger trucks), our delivery team will be  in touch to schedule an appointment as soon as your entire order is ready for delivery. If a 24” box tree is ordered along with smaller items, we do not make separate deliveries. We need to use the bigger trucks to accommodate the size and weight of the larger item. A single delivery will be made to ensure quality is managed appropriately. 

Delivery Window 

Deliveries are generally made on weekdays between 9am and 5pm. If there is a special request for time of day, feel free to inquire when they contact you to arrange a delivery date. There are no guarantees, but our team will do whatever we can to assist.

Delivery Rate

Orders over $399 are delivered for free! All others, with a few exceptions, have a flat rate delivery fee of $40.

• Deliveries to several cities located in Monterey County have a delivery fee of $75 for orders below $399.
• Carmel, Marina, Monterey, Pacific Grove, Pebble Beach and Soledad.

Estimated Delivery Date

Typically, orders are delivered within 5-7 business days of your order date. There will be times when delivery timing might change. If and when that happens, a member of our team will contact you to confirm a new delivery date. There are a few exceptions to our standard timing and they include:

• Deliveries to Sacramento and surrounding areas are made every Thursday. Depending on what day the order was placed and order volume, deliveries to these locations might take longer than one week. Occasions like this are rare and we will make sure to communicate throughout the process. 
• Deliveries between Gaviota and Salinas (Central Coast) are made every Monday. Deliveries to these locations might take longer than one week. Our team will communicate and ensure the final delivery date is confirmed with you.

24" Box Trees and 25 Gallon Sizes:

Large trees in 24” boxes and 25-gallon containers are quite heavy and bulky, weighing over 150 lbs. They are delivered in an enclosed box truck equipped with a liftgate. Upon arrival, the trees will be offloaded as close to the delivery truck as safely possible, most likely in your driveway. Beyond this point, please be prepared to move your trees to their final planting locations using a dolly and additional help. Most orders are delivered within 5-7 business days; however, box trees may take up to 7-10 days depending on scheduling and availability.