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Our returns and refunds policy is designed to make you safe and secure with your Plants Express purchase:
You are always able to say you don’t like a plant upon delivery and to leave it on our delivery truck, in which case we will provide an immediate credit for that item. If you are unhappy with any of the plants in your order after delivery–within 30 days of delivery–we simply ask that you provide us with a picture of the plants in question and we will then process a credit back to your credit card.
Please e-mail us at [email protected] or call us at 888-444-1126 (M-F 8:00 a.m. to 5:00 p.m.).
We want you thrilled with your Plants Express experience.