If you have a plant question or need help in general, please click the chat icon found at the bottom right of this page for an expedited response.
If you would like to give us a call, please dial 888-444-1126.
Or, feel free to email us at sales@plantsexpress.com.

We want your garden to look and feel perfect which is why we guarantee that every tree and plant leaving our nursery is of the highest quality and ready to thrive. If you feel there is an issue with your delivery, please notify us within 24 hours. We can be contacted via phone, email and chat. Plants and trees are perishable items. As such, they cannot be returned without authorization from our customer service team. Any item that has been removed from its original container or planted will not be eligible for a return. Please note that missing leaves or minor naturally occurring changes to plants are not considered damaged. 

For the first year of a tree’s life, we typically recommend staking. That way, the roots can establish and grow stronger in a new environment.

At the top of this page, you will see a box labeled “Growing Zone”. Simply insert the zip code for your delivery address and this will show your Growing Zone.

We also offer a hardiness zone map for the entire state of California.

Please click here to take a look at our hardiness zone map.

Yellow leaves can be a sign of too much water usage. Check the drainage and make sure you do not water too much. Rain can also be a factor.

Plants Express digital gift cards are final sale and cannot be returned, canceled or exchanged. 

*Please note all promotions and discounts do not apply to gift card purchases.

All of your plants have plant care details listed along with other pertinent info. In addition, our Tree Blog provides additional resources for you to read and assist with all of your home landscaping needs.

The ASPCA website is a great resource for this type of information. Once on their site, you can search for your plant using the botanical name, which will then display any necessary risks.

Trees sold in 24” boxes or 25 gallon containers are oversized (250+ lbs) and require a larger truck with a lift gate. Upon arrival, our delivery drivers will unload box trees within close proximity of the truck and in the safest location possible (either to your driveway or curbside). However, they are not responsible for moving trees beyond that point. Please be prepared with the proper equipment and resources to relocate box trees to their final destination on your property. Most orders deliver within 5-7 business days, however box trees may take up to 7-10 days depending on scheduling and availability.

We are currently in the process of putting our entire plant catalog on our website. In the meantime, please do not hesitate to reach out if you are not finding what you need. We will also do our best to complete special orders for items that are not part of our catalog. Please call us at 888-444-1126 or send us an email at sales@plantsexpress.com.

We understand there may be circumstances where you need to cancel or edit your order. Immediately after checkout, all orders move expeditiously in our systems. We begin to locate, pick, and pack your order within an hour of order placement. As such, any item changes, order adjustments or cancellations must be done within 24 hours of the order being placed. After 24 hours, a 40% restocking fee (based on order value) will be applied on all order cancellations. Once your order is out for delivery, no changes can be made and the order cannot be canceled. 

You can check your gift card balance here.