FAQs


What is Plants Express?
Plants Express is Northern & Southern California’s premier provider of plants, trees and shrubs, as well as many other gardening products to help consumers create and build their own beautiful landscaped gardens. We sell more than 2,000 varieties of plants, trees and related products. We deliver direct to your Northern or Southern California home or job site. And, we are the only online garden shopping center in the state of California; you can learn about cool new plants and landscape ideas, put together your plant lists and order all from your computer or tablet.

Are you a new company?
No. Plants Express is a plant delivery service that was started in 2009 and has sold and shipped millions of plants to thousands of happy California homeowners.

What is your delivery lead time?
In many cases, we can deliver within 48 hours of receipt of an order. 80% of orders are filled within 4 business days.

How does your pricing compare with other garden centers?
Plants Express pricing is the best in the retail gardening business. We believe our pricing—across the whole plant list—is the best value in California. You will see that our prices are consistently lower than most nursery garden centers and are frequently less expensive than the big box home improvement stores too! Plants Express does not have expensive retail locations that have to be paid for, so we pass these savings on to you!

Can I expect “retail quality” from Plants Express?
Absolutely. We source our plants from only the best growers throughout the West Coast. We do not grow plants, rather we cherry pick only the best plants from the best growers for your order. Many believe we are the highest quality provider of plant material of any company in the state; including wholesale and retail sources.

What geographies do you currently service?
We serve all of Northern & Southern California and Nevada. Delivery charges may vary depending on delivery location.

How can I pay for my purchases?
You can pay for your order in one of two ways: 1) Online using most major credit cards or 2) you can take your list down to your local Home Depot Store (in California only) and they too can take payment and help process your order.

Is my Credit Card information secure?
Absolutely! We use a well-known and reliable credit card service to process your purchase. They employ industry recognized security safeguards to help protect the personal ly identifiable information you provide us from loss, misuse, or unauthorized alteration. Plants Express does not store your card information.

What if I need an item that is not listed on your website?
If an item is not listed on our website, you may identify your needs in the Special Instructions section of your order (or call us directly at 888-444-1126). The Special Instructions section provides space so that you can provide as much detail about the item as is necessary. We currently have sources for over 10,000 varieties, so we are very likely to be able to help you with an item not listed in the catalog. Our representative will contact you about your special item needs.

What are your shipping/delivery charges?
For many orders over $499 we are happy to deliver to your home or job-site free of charge. For orders below $499, we charge a single $75 delivery charge. In some instances—for remote locations and for deliveries to Nevada—additional delivery fees may apply.

What is your minimum order amount?
No minimums, but for orders under $499 there is a $75 delivery charge.

How do I register?
Registration is easy! Simply click on the ‘Register’ link in the upper right corner of any webpage, fill out the requested information and click ‘Submit.’ You will receive a confirmation email. Please note Plants Express has both a Southern California and a Northern California edition to its website and catalog. Your city location will determine your default catalog.

I forgot my password, how can I get on the website?
Click on the ‘Forgot Password?’ link in the upper right corner of any webpage. Enter your email address, click ‘Continue’ and your password will be reset and emailed to you. If you need additional assistance with your Password, please call Plants Express at 888-444-1126.

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